Common questions
Plain answers before contact.
These answers define the current public offer. A written project scope confirms the exact responsibilities, price, and operating boundaries for each client.
Should I choose a managed business website or WordPress?+
Choose a managed business website when your public content changes occasionally and you want SloanOps to handle the technical publishing process. Choose managed WordPress when your team needs its own editing dashboard, publishes frequently, or needs capabilities such as plugins, galleries, blogs, or commerce. The managed business website is built as a versioned static site, but you do not need to manage that technology yourself.
Can I edit my managed business website myself?+
A client-facing editing dashboard is not included with the current offering. Changes are made through the versioned source and are quoted as a fixed, bounded change or approved hourly work. If direct routine editing is important today, WordPress may be the better fit.
Is e-commerce included with a WordPress build?+
Not in the standard starting price. WooCommerce can be scoped around the business's catalog, payments, shipping, taxes, and operational needs. Product data, inventory management, fulfillment, and ongoing store operations are separate responsibilities unless the approved scope says otherwise.
Who owns my domain and content?+
You do. The client remains the domain registrant and owns supplied content. When the domain-management add-on is selected, SloanOps handles registration, renewal, and website-related DNS while the client retains ownership.
How are changes and support requests handled?+
Managed WordPress Care includes up to 30 minutes of minor support per calendar month. Fully Managed WordPress includes up to 8 hours of routine content management. Included time does not roll over. Clear finite work may receive a fixed quote; exploratory or evolving work is $125 per hour in one-hour increments after written approval.
When will SloanOps respond?+
Standard questions and requests target acknowledgement within two business days during normal business hours. Completion timing depends on scope, approvals, and any third parties involved. Verified outage alerts come through monitoring and are prioritized for investigation.
How does website version recovery work?+
Approved revisions to managed business websites are maintained in Git and deployed through a repeatable release process. A retained Git revision can be redeployed, and retained Cloudflare Worker deployments provide an additional rollback path. This version recovery does not promise restoration of external services, form submissions, email, databases, or other third-party data.